Shipping Policy

Last updated: October 5, 2026

Shipping Destinations

SprintX currently accepts orders for delivery within the United States. Availability for your specific address is confirmed at checkout.

Shipping to Alaska, Hawaii, U.S. territories, P.O. boxes and military addresses may be restricted depending on the available carrier. If checkout does not accept your address, contact supportsprintx@gmail.com before ordering.

Order Processing

Orders are generally processed within 1–2 business days after payment confirmation.

Processing includes order verification, preparation and handover to the shipping carrier.

If an issue with payment, availability or your delivery information affects your order, we will contact you using the details provided at checkout.

Estimated Delivery Times

After dispatch, estimated delivery within the United States is 4–7 business days.

The estimated total time from payment confirmation to delivery is 5–9 business days, including processing and transit.

Business days are Monday through Friday, excluding applicable public holidays.

Delivery estimates may be affected by customs inspections, public holidays, severe weather or carrier disruptions. These estimates do not remove any rights you have under applicable law.

If we cannot dispatch your order within the promised shipping timeframe, we will notify you and provide the option to accept the delay or cancel the unshipped order for a refund, as required by law.

Shipping Charges

Shipping charges are displayed at checkout before payment.

Any free-shipping offer applies only under the conditions stated with that offer. Please review your final order total before completing your purchase.

Order Tracking

When tracking is available, we will send a shipping confirmation containing your tracking number or tracking link to the email address provided at checkout.

Tracking information may not appear immediately after dispatch because the carrier must first scan the parcel.

If you have not received a shipping confirmation after the stated processing period, check your spam folder or contact supportsprintx@gmail.com.

Shipping Origin and Multiple Packages

Orders may be fulfilled by our shipping partners. The dispatch location may vary by product and availability.

Items from the same order may arrive in separate packages. Where available, separate tracking information will be provided for each shipment.

Accurate Delivery Information

Please provide a complete and accurate shipping address, including:

• Recipient’s full name.

• Street address and house number.

• Apartment or unit number, where applicable.

• City, state and ZIP code.

• Contact details requested at checkout.

If you notice an error, email supportsprintx@gmail.com immediately with your order number and the corrected information.

We will attempt to make corrections before dispatch, but changes may not be possible once the parcel has been handed to the carrier.

Failed Delivery or Returned Parcels

A parcel may be returned to the sender because of an incomplete address, unsuccessful delivery attempts or failure to collect it.

If this happens, contact us so we can review the tracking information and available options.

Where a delivery failure results from incorrect information supplied by the customer, additional reshipment costs may apply where legally permitted. We will explain any proposed charges before arranging reshipment.

A failed delivery does not automatically qualify as a change-of-mind return. Any refund or reshipment will be assessed according to the circumstances, our Return & Refund Policy and applicable law.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, contact supportsprintx@gmail.com with your order number.

We will review the shipment and work with the relevant shipping partner to investigate. Depending on the outcome and applicable law, the appropriate solution may include replacement or a refund.

If tracking shows “delivered” but you cannot locate the parcel, check your delivery area, household members, building reception and any carrier delivery notes, then contact us promptly. A delivery scan alone does not prevent us from investigating your claim.

Damaged or Incorrect Items

If your parcel arrives damaged or contains an incorrect item, contact supportsprintx@gmail.com as soon as reasonably possible.

Please retain the item and packaging. Where practical, include photographs of the product, packaging and shipping label to help us investigate.

For confirmed delivery damage or an incorrect item sent by SprintX, we will provide the appropriate remedy and cover necessary return shipping costs.

The US$39.99 change-of-mind restocking fee does not apply to these confirmed claims.

Customs and Import Charges

Some orders may ship from outside the United States and may be subject to customs processing.

Any applicable import duties or taxes, and who is responsible for paying them, will be disclosed before purchase where required by law. Charges already included or collected at checkout will not be charged again by SprintX.

Contact us before ordering if you need clarification about possible import charges.

Cancellations and Returns

To request cancellation before dispatch, email supportsprintx@gmail.com as soon as possible.

Once a parcel has been dispatched, we may be unable to stop or redirect it. Any applicable cancellation or return rights remain available.

For returns after delivery, please refer to our Return & Refund Policy. Do not send a return to the address printed on your parcel unless we confirm that it is the correct return destination.

Contact

For shipping questions or assistance with an order:

SprintX Customer Support
Email: supportsprintx@gmail.com